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Al Long Ford Collision Center
Hours
Monday - Friday 8:00 AM - 6:00 PM
Gene Kutzleb Manager
We understand how dramatically an accident can change your day to day activities. Besides possible physical injury to you and passengers, there's the sudden loss of freedom when your transportation is damaged. There also seems to be so many questions.
Please call us directly at (586) 447-9660 with any questions or concerns you may have concerning your vehicle, our services, or our staff. Since 1945 we have been helping our customers with all their transportation needs. We are here to help you!
Sincerely,
Your Collision Center Team
At Al Long Ford
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The Al Long Ford Collision Center represents the finest state of the art repair facility in Warren, Mi. Excellence in our work and the personal attention of our friendly and professional staff assure you "Peace of Mind" whenever a need for repair work should occur. Since 1945, Al Long Ford has been helping our customers with all of their automotive needs.
When you need vehicle repair work - on ANY make or model - just say "Take my vehicle to the Al Long Ford Collision Center."
"We'll take care of everything!"
Authorized Insurance Repair Facility
Rental Car Fleet on Site
Computerized Frame Realignment Center
Computerized Color Matching
ALL MAKES & MODELS
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FREQUENTLY ASKED QUESTIONS:
What are your hours of operation?
Monday thru Friday 8:00am to 6:00pm
Saturday and Sunday Closed
Where do I get a claim number?
When you report your accident to the insurance company, they will issue you a claim number at that time. Write it down and give it to your estimator at Al Long Ford Collision Center and they will assist you with your claim every step of the way!
How long will repairs take?
Your estimator/advisor will present you with the estimated time it should take. However, in collision repair there are many variables which makes it extremely difficult to give you an exact time until we know for sure we have eliminated all of the concerns and damage. Our primary job is to protect your interest at all time while working cooperatively with all insurance companies. Rule of thumb, if your vehicle is drivable, we are confident that we can deliver the vehicle within 3 to 5 business days on most repairs.
What is a Direct Repair Facility?
A direct repair facility is a body shop that works directly with your insurance company as their preferred repair facility. Body shops have to adhere to a high level of service and meet a high level of training certification. They also have to have the latest in equipment and technology. A direct repair facility is authorized to write the estimate, perform the repairs without having to wait for an insurance representative to review and deliver the vehicle back to you. Insurance companies monitor their DRP relationships to ensure complete customer satisfaction.
Will the parts be ordered prior to me dropping my car off?
Yes. We will order the parts immediately after preparing the estimate and receiving your approval for repairs. We usually set you up an appointment at that time to bring your vehicle in for repairs.
If my vehicles frame is damaged is my car a Total Loss?
No. A vehicle is a total loss when the cost of the repairs exceeds the value of that vehicle.
Can you match my cars paint color?
The factory finish on your vehicle consists of multiple layers of highly specialized paint products. The state of the art Al Long Ford Collision Repair Center has made a tremendous investment in the latest paint matching technology available to our industry. We have the ability to tint to match your vehicles paint color. We also have invested in computerized color match systems that allow us to maximize our performance in color matching.
Can I get a ride home when I drop my car off?
Yes. Please tell your estimator at the time we set your appointment to bring your vehicle in for repairs that you will need a ride home. We have a shuttle van for your convenience.
How can I get a rental car?
Tarik Rental Car is located in our customer lobby area of our dealership. Ask your estimator to coordinate your rental or have your insurance company coordinate it directly with Tarik. This will save you a lot of time when you drop your vehicle off for repairs. Ask to see if you qualify for a free loaner.
How will I know when my vehicle is complete and ready for me to pick up?
Let your estimator/advisor know how you would like to be notified. We contact you by phone, internet and or e-mail. Your estimator has an e-mail address that you can use. Please give us your e-mail and we can update you via e-mail and also let you know when your vehicle will be ready
Is there a warranty on the repairs to my vehicle?
Yes
Do I have to pay my deductible?
Yes. That is an agreement you have with your insurance company and the policy you choose.
Who do I pay my deductible to?
You will need to pay your deductible to the Al Long Ford Collision Repair Center when you pick up your vehicle after the repairs are complete.
What forms of payment do you accept?
Cash, Approved Checks, Money Order, MasterCard, Visa & American Express.
What are betterment charges?
Betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle. Parts that wear out and need replacement over time would carry a betterment charge if the insurance company has to replace one of these parts that carry a wear factor (i.e., tires, batteries and suspension parts). A betterment charge is your responsibility to pay when you pick up. Please ask your estimator to explain in more detail if needed.
What are appearance allowances?
An example would be if you had a wheel that incurred a small scrape and is part of the accident claim, the insurance may elect to offer you a certain amount of money to live with the scrape that you could use towards your deductible. The process behind it is you probably have scrapes on one, two or all three of your other wheels and providing it is not a safety issue, an appearance allowance can be used with some insurance companies.
Can I wash my car?
The first 90 days; Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. Always us clean fresh water. Wash your vehicle in the shade. Do not wax or polish your vehicle. This will allow the new finish to completely cure. Avoid parking under trees and utility lines which may attract birds. Do not scrape ice or snow of your new finish. In the event something gets on your finish and you cannot remove it, come by and see us and we will assist you.
Links:
New Car Inventory
New Car Specials
Used Car Inventory
Used Car Specials
Early Lease Termination
Credit Repair Center
Ford A, X, Z Plans
Nitrogen for Your TIres
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